Business: Ron Russ Graphics & Sign Print

info@ronrussprint.com

30 Rambler Dr Unit B04, BRAMPTON, ON, L6W1E2

905-459-2269

To: All Customers

Terms

Order Responsibility

The customer is fully responsible for final proof and layout approval prior to the printing process. Any jobs that have been approved and/or or sent to press cannot be altered or changed due to the nature of the printing process, and no refund will be given.

Proofs

We will send an email proof for approval before printing (excluding DTF and Sublimation prints submitted via the gangsheet builder). We strongly urge customers to review and approve the proof. No job will proceed to print without your approval.

An online/email proof is NOT an accurate color reproduction of your final printed piece but is the final opportunity for you to check the layout, bleeds, crops and final text. Electronic proofs do not show transparency and overprint issues. They also do not show the color change from RGB or Pantone to CMYK. Therefore, we will not be liable for color variation between the proof and the printed product. We will try our best to match the colors of the proof and the printed product but please understand that color variation differences are inherent inconsistencies of the printing process and we will not be held responsible for it. It is the customer’s responsibility to determine if the job is color critical.

The proof should be checked by you against the original file for possible errors in layout, copy, spacing, punctuation or image placement. You, the Customer, are fully responsible for all that is contained in the final approved proof, so please make sure you review it thoroughly.

Art Resolution Requirements

All artwork, designs and images must be provided in a minimum of 300 DPI and CMYK color mode. Ron Russ Graphics and Sign is NOT RESPONSIBLE for images printed as fuzzy, distorted or pixilated due to low resolution artwork provided by the customer, especially if it is approved by the customer already. Ron Russ Graphics and Sign is also not responsible for any color shift that occurs in conversions from RGB to CMYK color modes.

Color Accuracy

Our printing department checks all submitted artwork files before printing, but you are still 100% responsible for the accuracy of your print-ready artwork files, and we encourage you to proofread all files carefully before submitting/approving. Ron Russ Graphics and Sign is not responsible for any issues as to orientation or alignment of the pages of your submitted documents. By submitting the artwork to Ron Russ Graphics and Sign, you certify that you have the right to use the image(s) in your artwork files. DO NOT send any “one-of-kind” transparencies, prints or artwork. Although we take every precaution to safeguard your materials, we are NOT responsible for loss or damage of images or artwork. Ron Russ Graphics and Sign is also not responsible for any color shift that occurs in conversions from RGB to CMYK color modes. For submitted artwork, please use CMYK color codes for best printing results.

SelectGP.com uses gang run printing which is subject to a 10% color variance. If a job is color critical, then the necessary attention it needs cannot be attained in a gang-run format. Therefore, the job must be printed by itself without the discounted price of gang-run printing. Color critical jobs require a dedicated run where the press is calibrated specifically to that run and job rather than a gang-run with other print jobs.

Bleed and Margin Requirements

Since cutting cannot be guaranteed to be exactly in the same place for a large quantity of print products, you must stretch the background (if there is one) 0.125 inch outside of the trim line on each side (this is called a “bleed”) and place all critical elements (text, images, graphic elements, logos, etc.) 0.125 inch inward on each side from the trim line. Anything left too close to the trim line within 0.125 inch inward or 0.125 inch outward may be cut. Please allow for a cutting tolerance of 0.250 inch. We recommend no borders due to shifting in the cutting process because they may appear uneven.

Black Ink

Full color jobs that contain large solid areas of black ink should have the black set up as CMYK black (100, 100, 100, 100). Ron Russ Graphics and Sign will not be liable for printing a consistent, solid and rich black if artwork is not set up to this specification (rich black should not be used for text because it may cause registration problems).

Customer Content

All information, data, text, photographs, graphics, messages or other materials are the sole responsibility of the person from which the content originated. By uploading your text and artwork you, the customer, agree to be held entirely responsible for all the content that you send, upload, transmit, or post to Ron Russ Graphics and Sign Print. Recognizing the global nature of the Internet, you agree to comply with all local rules regarding online conduct and acceptable Content.

You agree not to use our Website to send, upload, post or otherwise transmit any Content that contains (i) child pornography or anything indecent, obscene, lewd, lascivious, filthy or vile; (ii) a threat to kidnap or injure a person, a threat to injure the personal property or reputation of another person, a threat to accuse any person of a crime, a threat to inform another that a person has violated any law of the United States, or a threat of blackmail; (iii) any matter advocating or urging treason, insurrection, or forcible resistance to any law of the United States; (iv) any defamatory remarks directed at any other person or company; or (v) any content that infringes the intellectual property rights or other proprietary rights of Ron Russ Graphics and Sign Print or any third party.

Ron Russ Graphics and Sign Print does not control the content provided by customers and does not guarantee the accuracy, integrity or quality of the Content. Under no circumstances will Ron Russ Graphics and Sign Print be liable to you in any way for any content you may be exposed to that you may find offensive, indecent or objectionable.

You acknowledge that Ron Russ Graphics and Sign Print does not pre-screen content, but that we have the right (but not the obligation) in our sole discretion to remove any content that violates the terms of service or may otherwise be objectionable.

You further acknowledge and agree that Ron Russ Graphics and Sign Print may preserve content and may also disclose content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce the terms of service; (c) respond to claims that the Content violates the rights of third-parties; or (d) protect the rights, property, or personal safety of SelectGP.com, its users and the public.

Graphic Design Services

By ordering and using our graphic design services, you, the customer, agree that all designs created and revised by employees of Ron Russ Graphics and Sign are the sole intellectual property of Ron Russ Graphics and Sign. Therefore, this artwork cannot be released to the customer unless there is a written agreement with payment provided to compensate Ron Russ Graphics and Sign for releasing its intellectual property and/or transferring over copyright rights.

Job Cancellation & Printing Downgrade

A processing fee equal to 15% of the total order amount (minimum of $15) will be charged for each job cancellation and printing downgrade (downgrade in quantity, paper stock, and shipping) if it is requested BEFORE it is sent to be printed. Once an order has been sent to be printed and/or work has been started, the job CANNOT be changed (job cancellation and printing downgrade not allowed) and there will be NO REFUNDS.

Refund Policy

All sales are final. Since we customize each order according to your file and exact specifications, no refunds will be given once Ron Russ Graphics and Sign Print start working on your order. Usually, work will begin on your job as soon as we have received your files and payment. In the event that we have not started working on a specific order or it has not been sent to be printed, we may allow a partial refund subject to the cancellation processing fee referenced in the paragraph above. However, any labor hours (proofs, graphic design, etc.) or administrative fees (credit card fees, etc.) will be subtracted from your refund. We will not accept any refund requests after 7 days from the date you placed the order.

Limit of Liability

Customers must notify Ron Russ Graphics and Sign Print within 30 business days of the date of delivery or date of pick-up of any defects discovered in the printed product. 100% of the product must be returned to Ron Russ Graphics and Sign Print at the customer’s expense within 30 days from the date of delivery or date or pick-up. If we accept the claim as valid, Ron Russ Graphics and Sign Print will reprint the order and ship it back at no cost to the customer. Charges to rush print are non-refundable. Ron Russ Graphics and Sign Print assumes no liability beyond the price of your order.

Errors that we are not responsible for include, but are not limited to: Any spelling, graphics, grammar, punctuation, bleed, orientation/alignment, folding mistakes that are approved by the customer. We are not responsible for damaged fonts, wrong cuts, die lines, crop marks, transparency, overprint, cracks on folds, or finished product size because these inconsistencies are inherent to the printing process.Each order placed through Ron Russ Graphics and Sign Print is a contract between the customer making the order and Ron Russ Graphics and Sign Print . The fact that you have made an order on behalf of a third party does not absolve you of liability to Ron Russ Graphics and Sign Print . Any decision by a third party not to accept printed items or to cancel the order with you does not affect your liability to Ron Russ Graphics and Sign Print .

Marketing Promotions and Discounts

All prices and specifications are subject to change without notice. No adjustments will be made after an order is placed. Special Offers are not valid for previous purchases before the promotion start date or after the promotion expiration date. Our promotions apply to printing charges only. Custom quotes, mailing postage, shipping charges and sales tax, etc. are excluded from our discounted offers. Multiple promotions and discounts cannot be combined.

Turnaround Time

Turnaround time on printing orders begins once your poof is being accepted. All turnaround times are based on business days and office hours: Monday through Friday 10am – 6pm Eastern Standard Time (EST), excluding all national and statutory holidays. We will not refund a job based on turnaround time. If you have a time-sensitive job please notify us and rush fee may be charges.If we deem that submitted artwork is low-quality (i.e. low resolution) which will cause low quality prints, we may put your job ON HOLD until you re-submit and re-approve new artwork. This time is NOT INCLUDED in the turnaround time. Furthermore, the customer is 100% responsible if the artwork they submit is low quality, and in turn, the products produced are low-quality

Overprint and Underprint

Due to our gang-run method of production that Ron Russ Graphics and Sign (printing several print jobs together on the same print run, thus spreading the cost of printing amongst all jobs on the form to lower the cost for our customers), we cannot guarantee that every order will be the exact number of items ordered.

We can only guarantee that the quantity printed will be within plus or minus 10% of the quantity ordered. If the order given is short an amount that exceeds 10% of the quantity ordered, we will prorate that credit for the next reorder.